Privacy Policy

About this Privacy Policy

This policy applies to personal information handled through the Red Stag Casino website, player accounts, casino services and related support interactions. Personal information means information that identifies a player or could reasonably be linked with that player. The information handled may depend on the services used, the account activity involved and the information needed to meet applicable requirements.

Red Stag Casino aims to handle personal information fairly, carefully and only for appropriate business, service, security and legal purposes. Players should read this policy together with any applicable website terms and responsible gaming information. If a player does not provide information that is reasonably required to open or operate an account, complete verification, process a transaction or provide support, some services may not be available.

This policy may be reviewed and updated from time to time to reflect changes to the website, services, technology or privacy practices. The current version published on the website will apply to information handled under the policy. Players should check this page periodically if they want to remain informed about how their information is managed.

How Information Is Used and Shared

Personal information is handled for purposes connected with operating the website, providing casino services, protecting players and meeting applicable obligations. The reasons for handling information may include the following:

• Creating, maintaining and administering a player account.
• Providing requested website features and casino services.
• Processing deposits, withdrawals and other account transactions.
• Completing identity, age and account verification checks.
• Detecting, preventing and investigating fraud, money laundering, misuse, security incidents, suspicious activity and attempts to bypass account controls.
• Managing responsible gaming tools, account restrictions and player support where relevant.
• Responding to questions, complaints, requests and other communications.
• Understanding how the website is used, improving performance, testing features and maintaining reliable technical operations.
• Sending service messages about an account, transactions, security, changes to services or other communications needed to administer the relationship.
• Sending promotional or marketing communications where permitted and where the player has provided consent or another lawful basis applies.
• Keeping records and responding to lawful requests, disputes, audits, investigations or other legal and compliance requirements.

Information may be shared with carefully selected service providers that help operate the website and deliver services. Depending on the circumstances, these providers may support payment processing, identity verification, fraud prevention, information technology, hosting, communications, customer support, analytics, security or marketing delivery. Providers are expected to handle information only for authorised purposes and with suitable safeguards.

Information may also be disclosed where reasonably necessary to protect the website, players, service providers or other people; to investigate suspected fraud or unlawful activity; to enforce applicable terms; or to meet a legal, regulatory, court or official request. Information is not intended to be shared for unrelated purposes. Where marketing is sent by a third-party platform, that platform may process limited information as needed to deliver and measure the communication.

Your Privacy Rights and How to Contact Us

Players may have rights in relation to the personal information held about them. These rights can depend on the circumstances and may be subject to identity checks, legal requirements, the rights of other people and information that must be retained. A request should include enough detail to identify the account and explain what is being requested.

• Access: ask for confirmation of whether personal information is held and request a copy or an explanation of the information available.
• Correction: ask for inaccurate, incomplete or outdated information to be corrected or updated.
• Deletion: ask for personal information to be deleted where it is no longer needed or where deletion is otherwise available. Deletion may not be possible for records that must be kept for a period required by law or for other permitted purposes.
• Marketing consent: withdraw consent to promotional emails or other marketing communications at any time. A player may contact support or use an unsubscribe option included in a marketing message where one is available. Withdrawing marketing consent does not affect essential service or account messages.
• Information about handling: ask questions about how personal information is collected, used, shared or protected.

To exercise a data right or ask a privacy question, contact support@redstagcasino.click. The request will be reviewed and reasonable steps may be taken to confirm the requester’s identity before information is provided or an account change is made. This helps protect player accounts and personal information from unauthorised requests.

A response may require time to verify the request, locate relevant records and consider any legal, security or third-party restrictions. If a request cannot be completed in full, an explanation will be provided where appropriate. Players should contact support promptly if they believe information is incorrect, if they suspect unauthorised account activity or if they have concerns about how their personal information has been handled.

By using the website, players acknowledge that personal information may be handled in the ways described in this policy. Where consent is required for a particular use, players may choose whether to provide it and may withdraw that consent through the available options or by contacting support@redstagcasino.click.